Shop Policies

General:

By booking an appointment, you are agreeing to abide by our policies & terms.
Appointments can be booked through various channels:
- Online: Clients can visit our website or use our booking app to select their preferred time, barber, and services.
- Phone: Appointments can also be made by calling our shop directly at 208-740-8717
- For a smooth experience, we advise clients to arrive at least 5 minutes before their appointment. This ensures they have ample time to settle in, and enjoy their service without any rush. If a client arrives more than 5 minutes late, we may need to reschedule their appointment depending on the availability of the staff and the type of service booked.

Payment Policies
- Half-Seas Over strives to make payment as convenient as possible for our clients. We accept a wide range of payment methods, including:
  - Cash
  - Credit/Debit Cards (Visa, Mastercard, and AMEX)
- Payment must be made in full before leaving the premises. For convenience, clients can also prepay for their services when booking online, ensuring a quicker checkout process on the day of their appointment.

Cancellations and No-Show Policy

Cancellation Policy:
- If you need to cancel or reschedule your appointment, we kindly ask for at least 24 hours’ notice. This allows us to offer the time slot to other clients who may be waiting for an appointment.
- Cancellations can be made via:
  - Phone call or text.
- Clients who cancel within 24 hours will be charged a cancellation fee of $30, any credit card saved to their account will be charged. This policy ensures that our barbers are compensated for their time, even when clients are unable to attend their scheduled appointment.
No-Show Policy:
- Clients who do not show up for their appointment without any prior notification will incur a no-show fee of $40. We understand that emergencies arise, but we ask that clients notify us if they are unable to make it so we can manage our schedule effectively.
- After 2 no-shows within a 3-month period, clients will be required to prepay for future appointments before confirming the booking.

Code of Conduct for Clients

Respectful Behavior:
- All clients are expected to behave respectfully while in the shop. Aggressive language, threats, or any form of harassment will not be tolerated. Such behavior may result in the client being asked to leave the premises immediately without receiving services.
  
  Clients should adhere to professional etiquette and maintain a friendly and pleasant demeanor toward all staff members and other clients in the barbershop.
Hygiene Standards:
- To ensure the comfort and safety of both the client and the barber, we ask that clients maintain good personal hygiene. If a client’s hygiene is deemed unacceptable, the barber may request the client to reschedule the appointment.
- Clients with visible contagious conditions (e.g., lice, active infections) may be denied service until the issue has been properly treated. This is to ensure the safety and health of all clients and staff members.